1. Introduction

Welcome to Abraj Stay ("we," "our," "us"). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website (https://www.abrajstay.com/), mobile application, or any related services (collectively, the "Platform").

By using our services, you consent to the data practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

We collect different types of information to improve your booking experience:

A. Personal Information You Provide

• Name, email address, phone number, and billing information.
• Booking details, including check-in and check-out dates.
• Payment details (processed securely by third-party providers).
• Communication preferences and customer support interactions.

B. Information We Collect Automatically

• IP address, browser type, and device information.
• Cookies and tracking technologies to enhance user experience.
• Usage data, such as pages visited and time spent on our Platform.

C. Information from Third Parties

• Booking partners, hotels, and payment processors may share information with us.
• Social media platforms (if you choose to connect via social login).

3. How We Use Your Information

We use your information for the following purposes:

• To process bookings: Confirming reservations and providing customer support.
• To improve our services: Enhancing website performance and user experience.
• To prevent fraud: Detecting and preventing unauthorized access or security threats.
• To comply with legal obligations: Meeting regulatory and legal requirements.
• To send marketing communications: Providing offers, promotions, and updates (you can opt-out at any time).

4. Sharing Your Information

We may share your information with:

• Accommodation Providers: Hotels and rental properties need booking details to fulfill your reservation.
• Payment Processors: Secure processing of transactions and fraud prevention.
• Third-Party Service Providers: IT, analytics, and customer support services.
• Legal Authorities: When required by law or to protect our rights and users.

We do not sell your personal information to third parties.

5. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, alteration, or loss. However, no system is 100% secure. Please use strong passwords and avoid sharing sensitive data unnecessarily.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access & Correction: Request a copy of your personal data or correct inaccuracies.
• Deletion: Request the deletion of your data where applicable.
• Opt-out of Marketing: Unsubscribe from promotional emails anytime.
• Data Portability: Receive a copy of your data in a structured format.

To exercise these rights, contact us at info@abrajstay.com

7. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. You can manage your cookie preferences in your browser settings.

8. International Data Transfers

Your information may be stored or processed in countries outside your residence. We ensure data protection measures are in place when transferring data internationally.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

For any questions or privacy-related requests, contact us at:

Thank you for trusting Abraj Stay!

By using our website or services, you consent to the terms of this Privacy Policy. Please review this policy periodically for updates or changes.